Returns and Shipping

Returns and Exchanges

Don't sweat it... returns are on us!

Returns and exchanges are permitted within 15 days of the date of purchase according to the receipt/bill of sale. Customer may be required to pay for additional shipping charges incurred that are affiliated with a return or exchange. 

Items must be returned in their original condition including tags and sanitary labels. Once Crown + Pride Inc. has received your returned package, all returned items will be inspected before a refund is issued. Crown + Pride Inc. reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.


To Return or Exchange an item, follow these steps.

  1. Email
  2. Put CUSTOMER RETURN in the subject line
  3. In the email body, provide your order number and full name.
  4. List the items you would like to return/exchange

Shipping Information

All Product(s) purchased from Crown + Pride Inc. are delivered to you by a third-party delivery company, pursuant to a shipping contract. Since the actual delivery of your order can be impacted by many events beyond Crown + Pride Inc.’s control once it leaves our facilities, Crown + Pride Inc. cannot be held liable for late deliveries. Crown + Pride Inc. will, however, work with you to ensure a smooth delivery.

Our Commitment to Privacy

Crown + Pride Inc. values its customers and respects their privacy and are compliant with The Personal Information Protection and Electronic Documents Act (PIPEDA). This privacy policy (this " Policy") describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information. By using the website and/or making online purchases of products, you agree to the terms and conditions of Crown + Pride Inc.’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website.

We may offer you the ability to connect with our website, or use our applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Policy apply to all such mobile access and use of mobile devices. This Policy will be referenced by all such mobile applications or mobile optimized websites.